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Terms & Conditions

Welcome to Herbevia! These terms and conditions (“Terms”) govern your use of the Herbevia website https://herbevia.com (“Website”), operated by Medjisco Group FZC (“Company”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

 

  1. Website Content
    The information provided on the Website, including but not limited to product descriptions, articles, and blog posts, is for informational purposes only. The Company makes no representations or warranties about the accuracy, completeness, or reliability of this information.
     
  2. Health Disclaimer
    The content provided on the Website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
     
  3. Intellectual Property
    All content and materials on the Website, including but not limited to text, graphics, logos, images, and software, are the property of the Company and are protected by intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any content from the Website without the Company’s prior written consent.
     
  4. Links to Third-Party Websites
    The Website may contain links to third-party websites that are not owned or controlled by the Company. The Company assumes no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that the Company shall not be liable for any damages or losses arising from your use of or reliance on third-party websites.
     
  5. Limitation of Liability
    To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way related to your use of the Website.
     
  6. Governing Law and Jurisdiction
    “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
     
  7. Changes to Terms
    The Company reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Website after any changes to these Terms constitutes acceptance of those changes.
     
  8. Contact Us
    If you have any questions or concerns about these Terms, please contact us at [email protected]
     
  9. Payment Confirmation
    Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
     
  10. Cancellation Policy
    Customer can cancel their order/requested service within 24 hours; refunds will be made back to the payment solution used initially by the customer.
     
  11. Refund Policy
    Refunds will be done only through the Original Mode of Payment. Please allow for up to 45 days for the refund transfer to be completed.
     
  12. Return & Refund Policy
    We accept returns within 7 days of receipt, only if the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
     
  13. Delivery / Shipping Policy
    We deliver our Products to all Countries. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be free of charge and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
     
  14. Other Terms & Conditions
    1. Visa or MasterCard debit and credit cards in USD & AED will be accepted for payment
    2. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
    3. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
    4. Cardholder must retain a copy of transaction records and Merchant policies and rules
    5. User is responsible for maintaining the confidentiality of his account